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Terms of Service

Last updated: March 30, 2026

Note: These terms are pending legal review before the marketplace goes live.

These Terms of Service ("Terms") govern your access to and use of hellotilda.com ("the Platform"), a marketplace for digital products, ideas, and web-based businesses operated by hellotilda.com ("we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms.

1. What This Is​

hellotilda.com is a marketplace platform where users develop and sell digital products, ideas, and web-based businesses. The Platform handles payments, coordinates the handoff between buyer and seller, and charges a brokerage fee on each completed sale.

You own everything you build. We provide the tools, the marketplace, and the payment rails. When a sale closes, we take a cut for brokering it. That's the deal.

2. Your Account​

To access the Platform, you must register for an account. By registering, you confirm that:

  • You are at least 18 years old
  • You have the legal authority to enter into these Terms
  • The information you provide is accurate and current
  • You are responsible for maintaining the security of your account credentials
  • You will notify us immediately at security@hellotilda.com if you suspect unauthorized access

API keys are issued per project. We store only a cryptographic hash of each key — if you lose a key, we cannot recover it. Generate a new one.

3. Building and Listing Products​

You retain full ownership of everything you build or create on the Platform. We do not acquire rights to your content.

When you list a product, idea, or web-based business for sale on the marketplace, you grant us a limited, non-exclusive license to display your listing and facilitate the sale. That license ends when the listing is removed or the sale completes.

You agree not to list or distribute:

  • Content that violates applicable law
  • Malware, exploit kits, phishing tools, or anything designed to cause harm
  • Content covered by our Acceptable Use Policy

We may remove listings that violate these Terms with notice where practical, and without notice when required to protect users or comply with legal obligations.

4. Marketplace Sales​

When a sale closes on the marketplace:

  • The platform fee is displayed to both buyer and seller before purchase — there are no hidden charges
  • Fees are non-refundable once payment processes, except where required by law
  • Sellers receive payouts after the buyer confirms receipt, according to the settlement schedule at the time of sale
  • The fee percentage is stored per transaction at time of purchase and will not change retroactively

The marketplace fee covers brokerage: listing, discovery, payment processing, and the secure handoff.

5. Payments​

We support two payment methods:

  • Fiat (cards, ACH, Apple Pay, Google Pay): Processed by Stripe, Inc. We never handle or store raw card data. Payment card information is tokenized by Stripe in accordance with PCI DSS. Our servers never see your card number.
  • Bitcoin via Lightning Network: Processed by Strike. Lightning payment hashes are public by protocol design. We do not store your private keys or seed phrases. Strike handles routing.

All payments are final once processed. By completing a payment, you acknowledge that the transaction is not reversible except as specified in our refund policy or required by law.

6. Data and Privacy​

We collect only what we need to run the platform. We do not sell your data. We do not use it for advertising.

For full details, see our Privacy Policy.

7. Availability​

We target 99.95% uptime — no more than 4.4 hours of unplanned downtime per year. This is our operational target, not a guaranteed service level. We disclose incidents transparently and will credit accounts affected by extended outages at our discretion.

  • Scheduled maintenance will be announced in advance
  • Incidents will be disclosed transparently, including root cause and resolution
  • We are not liable for interruptions caused by circumstances outside our control (Force Majeure), but we will communicate proactively

8. Your Rights​

You own your sites and your data. This means:

  • Export anytime: You can download your site data at any time, in standard formats
  • Delete anytime: You can close your account and request data deletion. Your primary account data is purged within 72 hours of a confirmed deletion request. Session history and analytics data have separate retention windows — see our Privacy Policy Section 6.1 for the full timeline. Exception: Payment records are retained for up to 7 years as required by applicable law. These records are severed from identifying information wherever legally permissible.
  • No lock-in: Your sites are portable. You can host them yourself or move them to another provider
  • GDPR/CCPA rights apply to all users regardless of location — see the Privacy Policy for how to exercise them

9. Termination​

You may close your account at any time. We will process the request. Your primary account data is purged within 72 hours. Session history and analytics data have separate retention windows — see our Privacy Policy Section 6.1 for the full timeline. Exception: Payment records are retained for up to 7 years as required by applicable law. These records are severed from identifying information wherever legally permissible.

We may suspend or terminate accounts that:

  • Violate these Terms or our Acceptable Use Policy
  • Pose a security risk to the Platform or other users
  • Are used for illegal activity or payment fraud

Where possible, we will give notice and a cure period before permanent termination. For severe violations (fraud, illegal content, active security threats), we may act immediately.

10. Disputes​

If something goes wrong, contact us first at legal@hellotilda.com. We will work to resolve issues in good faith before escalating to formal processes.

These Terms are governed by applicable law. For users in the European Economic Area, nothing in these Terms limits rights you have under applicable consumer protection laws.

11. Limitation of Liability​

To the maximum extent permitted by law, our liability for any claim arising from your use of the Platform is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Nothing in this section limits liability for fraud, gross negligence, or rights that cannot be waived by law.

12. Changes to These Terms​

We will notify you of material changes by email and by posting the updated Terms on this page, with a new "Last updated" date. Your continued use of the Platform after the effective date constitutes acceptance. If you do not agree, you may close your account before the effective date.

13. Confidentiality and Idea Privacy​

13(a). Platform Confidentiality Obligations​

The Platform will not:

  • Disclose your non-public idea descriptions or Workshop content to other users
  • Use your idea content for targeted advertising
  • Sell your idea data to third parties

The Platform will:

13(b). User-to-User Confidentiality​

These Terms create obligations between you and the Platform — they do not create bilateral confidentiality obligations between users. If you share commercially sensitive information with another user (in messages, during due diligence, or off-platform), these Terms do not bind that other user to any confidentiality commitment.

For user-to-user coverage, you need a separate written NDA. See our NDA Framework for structural guidance.

13(c). AI Processing​

The Platform uses Anthropic's Claude API to power Workshop features. When you submit idea content to a Workshop session:

  • Your input and the AI's output are processed by Anthropic under their commercial API terms and Data Processing Addendum
  • By default, Anthropic does not use your inputs or outputs to train their models under their standard commercial API policy
  • Anthropic may retain inputs and outputs for up to 30 days from the date of processing under their standard commercial API terms. See Anthropic's Privacy Center for the current schedule.
  • Exception: Anthropic may retain content flagged for policy violations for up to 2 years, and trust-and-safety classifier metadata for up to 7 years, to protect the integrity of their systems

If you have concerns about Anthropic's data handling, contact Anthropic at privacy@anthropic.com. EEA residents may also lodge a complaint with their national data protection authority.

13(d). Deletion and Retention​

Idea content, Workshop session history, and analytics data have separate retention windows from your primary account data. See Privacy Policy Section 6.1 for the full per-store deletion timeline, including data processed by Anthropic.

13(e). Geographic Scope​

The confidentiality framework described in this section is based on U.S. law. It may not reflect the full range of protections or obligations applicable in your jurisdiction. Users outside the United States should consult local counsel.

14. Contact​

For questions about these Terms: legal@hellotilda.com